Privacy Policy

Joolet (“Joolet,” “we,” “us,” or “our”) is a jewellery ERP software platform provided by CyberRoot Software Solution LLP (“Company”), registered at F-12, Shree Nath Tower, Central Spine, Vidhyadhar Nagar, Jaipur, Rajasthan – 302039, India. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit joolet.com (the “Site”) or use our jewellery ERP software and related services (collectively, the “Service”).

By accessing the Site or using the Service, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with our practices, please do not use the Site or the Service.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily provide, including:

  • Account & Registration Information: Name, business/company name, email address, phone number, business type (manufacturing, wholesale, retail), city, state, and login credentials.
  • Business Data Entered Into the Software: Information you or your team input into Joolet to operate the ERP system, such as design/SKU records, estimates, purchase orders, inventory, vendor and customer details, sales records, and related business documents.
  • Communications: Information you provide when you contact us for support, submit an inquiry through a contact/demo request form, or otherwise communicate with us.

1.2 Information Collected Automatically

When you use the Site or Service, we may automatically collect:

  • Device & Usage Data: IP address, browser type, operating system, device identifiers, pages viewed, time spent on pages, referring URLs, and general usage patterns.
  • Cookies & Similar Technologies: We use cookies, web beacons, and similar technologies to operate the Site, remember preferences, and analyze usage (see Section 5 below).
  • Log Data: Server logs recording access times, errors, and system activity, used for security and troubleshooting.

1.3 Information From Third Parties

We may receive information about you from third-party services you connect to Joolet (e.g., accounting integrations, payment gateways), business partners, or publicly available sources.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, maintain, and improve the Site and Service;
  • Create and manage your account and process subscriptions or payments;
  • Provide customer support and respond to inquiries;
  • Send administrative communications, including updates, security alerts, and support messages;
  • Send marketing communications where permitted, with an option to opt out at any time;
  • Monitor and analyze usage trends to improve functionality and user experience;
  • Detect, prevent, and address technical issues, fraud, or misuse of the Service;
  • Comply with legal obligations and enforce our terms of service.

We do not use the business data you store within the Joolet software (e.g., your inventory, sales, or customer records) for any purpose other than providing the Service to you, unless you give explicit consent or we are required to do so by law.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf, such as hosting, payment processing, analytics, customer support, and email delivery — bound by confidentiality and data protection obligations.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, subject to standard confidentiality arrangements.
  • Legal Compliance: When required to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Joolet, our users, or others.
  • With Your Consent: For any other purpose disclosed to you at the time of collection, or with your explicit consent.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction, including encryption in transit, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in and remember preferences;
  • Understand how visitors use the Site;
  • Improve performance and user experience.

You can control or disable cookies through your browser settings; however, disabling cookies may affect the functionality of the Site or Service.

6. Data Retention

We retain personal information and business data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Upon account closure, we will delete or anonymize your data within a reasonable period, unless retention is required by law or legitimate business need (e.g., billing records).

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or update your personal information;
  • Request deletion of your personal information;
  • Object to or restrict certain processing of your information;
  • Withdraw consent where processing is based on consent;
  • Request a copy of your data in a portable format;
  • Opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.

To exercise these rights, contact us using the details in Section 11 below. We may need to verify your identity before fulfilling certain requests.

8. International Data Transfers

If you access the Service from outside India, please note that your information may be transferred to, stored, and processed in India or other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place for such transfers, consistent with applicable law.

9. Third-Party Links and Integrations

The Site or Service may contain links to third-party websites or allow integrations with third-party tools (e.g., accounting or payment platforms). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.

10. Children’s Privacy

The Service is intended for business use and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

CyberRoot Software Solution LLP F-12, Shree Nath Tower, Central Spine, Vidhyadhar Nagar Jaipur, Rajasthan – 302039, India Email: cyberrootsoftware@gmail.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised “Last Updated” date. Your continued use of the Site or Service after any changes constitutes acceptance of the updated Privacy Policy.